Contact Us

Contact Information

All formal correspondence and inquiries directed to Reel Time Gaming Enterprises PTY Limited may be submitted through the official communication channels listed below. It is requested that all communications be conducted in a clear and professional manner to facilitate prompt and accurate processing of submitted requests.

Reel Time Gaming Enterprises PTY Limited operates and maintains the platform accessible at eyeofhorusgame.com. All matters pertaining to this platform are to be addressed through the designated contact details provided herein.

It is advised that all submitted correspondence include a clear subject line and, where applicable, relevant account or reference information to ensure efficient routing and resolution of the matter in question.

Help & Support

A dedicated customer support function has been established by Reel Time Gaming Enterprises PTY Limited to ensure that all registered users and members of the public are afforded appropriate assistance in a timely and professional manner. The following protocols and standards govern the handling of all support-related inquiries received by the Company.

Customer Service Protocols

All support requests submitted to Reel Time Gaming Enterprises PTY Limited are received, logged, and processed in accordance with established internal procedures. The following protocols are observed in the handling of all incoming communications:

• Each inquiry is assigned a reference number upon receipt, which may be utilised by the submitting party to track the status of their request.
• Support requests are categorised according to the nature and urgency of the matter raised, and are thereafter directed to the relevant department or specialist for resolution.
• All personal data submitted as part of a support request is handled in strict accordance with applicable data protection legislation and the Company's privacy policy.
• Communications determined to be incomplete, unclear, or lacking sufficient detail may be returned to the originating party with a request for supplementary information prior to processing.
• Responses are issued solely through official Company communication channels. It is advised that users exercise caution with regard to any correspondence purporting to originate from the Company through unofficial means.

Response Time Standards

Reel Time Gaming Enterprises PTY Limited is committed to providing timely responses to all inquiries received through official channels. The following response time standards are maintained under normal operational conditions:

• General Inquiries: A response to general inquiries submitted via the official email address is ordinarily provided within three to five business days of receipt.
• Account-Related Matters: Inquiries pertaining to individual accounts, access issues, or account verification are ordinarily addressed within two to four business days of receipt, subject to the provision of all required information by the submitting party.
• Technical Issues: Reports of technical faults or platform malfunctions are acknowledged within one to two business days, with resolution timelines communicated to the affected party upon assessment of the matter.
• Compliance and Regulatory Matters: Correspondence of a compliance or regulatory nature is handled in accordance with applicable legislative requirements and relevant regulatory frameworks, with response timelines determined accordingly.

It should be noted that response times may be subject to variation during periods of high inquiry volume or circumstances beyond the reasonable control of the Company. In such instances, efforts will be made to communicate any anticipated delays to the affected parties in a timely manner.

For all support-related inquiries, it is recommended that correspondence be directed to the official email address at [email protected], with a clearly stated subject line and all relevant supporting information included within the body of the communication.