Safe & Responsible Play

Company Commitment

Reel Time Gaming Enterprises PTY Limited, operating under the domain eyeofhorusgame.com, is formally committed to the promotion and enforcement of responsible gaming practices across all platforms and services administered by the company. It is recognized by the company that gambling activities, when conducted without appropriate oversight, may pose significant risks to the psychological, financial, and social well-being of individuals. Accordingly, a comprehensive framework of responsible gaming measures has been established and is actively maintained to safeguard all registered users. It is the stated policy of Reel Time Gaming Enterprises PTY Limited that entertainment shall remain the primary purpose of all gaming activities facilitated through its platforms. The protection of vulnerable individuals, including minors and persons exhibiting signs of problem gambling, is regarded as a corporate obligation of the highest priority. All operational procedures, customer service protocols, and platform functionalities are designed and regularly reviewed in alignment with this commitment. Compliance with responsible gaming standards is considered non-negotiable and is embedded within the organizational structure of Reel Time Gaming Enterprises PTY Limited at every level of operation.

Risk Indicators

The following behavioral indicators have been identified as potential signs of problematic gambling conduct. Users are encouraged to assess their own behavior against these criteria on a regular basis. Platform monitoring systems are also employed to detect patterns consistent with the indicators listed below.

Escalating Financial Expenditure: A pattern of progressively increasing wagering amounts is observed, often in an attempt to recover previously incurred financial losses, commonly referred to as chasing losses.
Neglect of Personal and Professional Obligations: Responsibilities related to employment, academic pursuits, familial duties, or social commitments are consistently neglected or disregarded as a direct consequence of gambling activity.
Inability to Cease Gambling Activity: Repeated unsuccessful attempts are made to reduce, control, or permanently discontinue gambling, despite a stated desire or intention to do so.
Psychological Distress Associated with Reduced Play: Symptoms including irritability, anxiety, restlessness, or emotional instability are experienced when gambling activity is limited or interrupted.
Utilization of Essential Funds for Gambling Purposes: Financial resources designated for fundamental necessities, including housing costs, utilities, food, or debt repayment obligations, are redirected toward gambling activities.
Concealment of Gambling Behavior: Active efforts are made to conceal the extent, frequency, or financial implications of gambling activity from family members, close associates, or other relevant parties.

Self-Exclusion

Reel Time Gaming Enterprises PTY Limited provides formal self-exclusion mechanisms through which registered account holders may voluntarily restrict or suspend access to their accounts for a defined or indefinite period. Self-exclusion is recognized as a significant and effective tool for individuals who determine that a temporary or permanent cessation of gambling activity is necessary for their personal well-being.

Upon submission of a self-exclusion request, the following procedural steps are implemented by the company:

Account access is suspended within a defined operational timeframe following the receipt and verification of the exclusion request.
All promotional communications, including marketing materials and bonus notifications, are immediately ceased and shall not be directed to the excluded account holder for the duration of the exclusion period.
Pending account balances are subject to withdrawal processing in accordance with the standard financial procedures applicable to the account, prior to the activation of full account suspension.
Reactivation of an excluded account is subject to a mandatory review period and requires the submission of a formal written request, which shall be assessed in accordance with the responsible gaming policies in effect at the time of the application.

It is strongly advised that individuals who believe their gambling behavior may be harmful submit a self-exclusion request without delay. Self-exclusion requests may be submitted directly through the account management interface or by contacting the responsible gaming team via the contact details provided in the designated section of this policy.

Control Options

A range of account management tools is made available to all registered users of the eyeofhorusgame.com platform. These mechanisms are designed to provide users with the capacity to impose structured limitations on their gambling activity, thereby supporting the maintenance of responsible play behavior over time.

Deposit Limitations: Users are permitted to establish maximum deposit thresholds applicable on a daily, weekly, or monthly basis. Once a deposit limit has been set, any subsequent request to increase the established threshold is subject to a mandatory cooling-off period before the proposed increase becomes operative. Reductions to existing deposit limits take effect immediately upon confirmation.

Loss Limitations: A maximum loss ceiling may be configured by the account holder, restricting the total financial loss permitted within a specified time interval. This mechanism is intended to prevent the rapid depletion of account funds beyond a predetermined acceptable level.

Wagering Limitations: Restrictions on the total value of bets placed within a defined period may be applied at the discretion of the account holder, providing an additional layer of expenditure control independent of deposit and loss limits.

Session Duration Limitations: Users may impose restrictions on the maximum continuous duration of any individual gaming session. Upon reaching the configured session time limit, access to gaming activities is automatically suspended for the remainder of the applicable period.

Reality Check Notifications: Periodic on-screen notifications may be activated, providing users with reminders of the elapsed duration of their current gaming session. These notifications are intended to promote awareness of time expenditure during active play.

Temporary Account Cooling-Off Periods: Account holders may request the temporary suspension of their account for a short-term period, ranging from twenty-four hours to a specified number of days, without initiating a formal self-exclusion procedure. During such periods, account access and gaming activity are fully restricted.

Help & Assistance

Reel Time Gaming Enterprises PTY Limited acknowledges that professional assistance may be required by individuals who are experiencing difficulties associated with gambling behavior. It is strongly recommended that affected individuals, or persons acting on their behalf, seek guidance from qualified professionals specializing in the assessment and treatment of gambling-related disorders.

Confidential support services are available through professional counseling organizations, helpline services, and community support networks that operate independently of gambling service providers. These organizations provide access to trained counselors, therapeutic programs, financial advisory services, and peer support networks specifically tailored to the needs of individuals affected by problem gambling.

Individuals experiencing gambling-related difficulties are encouraged to consult their primary healthcare provider or mental health professional as an initial step toward accessing appropriate support. Healthcare professionals are equipped to provide referrals to specialist gambling treatment services and to facilitate engagement with structured recovery programs.

Family members and close associates of individuals who are believed to be experiencing gambling-related harm are also encouraged to seek guidance and support through appropriate counseling and advisory services. The impact of problem gambling extends beyond the individual and may affect those in close personal and familial relationships.

It is the position of Reel Time Gaming Enterprises PTY Limited that the decision to seek professional assistance is to be commended and supported. The company is committed to facilitating access to responsible gaming information and to directing users toward appropriate professional resources upon request.

Contact Us

All inquiries, requests, and communications pertaining to responsible gaming policies, self-exclusion procedures, account limitation tools, or any related matter may be directed to the designated responsible gaming team of Reel Time Gaming Enterprises PTY Limited. Responses to formal responsible gaming inquiries are processed in accordance with the company's standard communication protocols, and all correspondence is treated with the strictest confidentiality.

Responsible gaming inquiries may be submitted to the following address:

Email: [email protected]

It is recommended that all written communications include a clear description of the nature of the inquiry, the relevant account details where applicable, and any specific assistance being sought. This information enables the responsible gaming team to process requests in an efficient and accurate manner.